Successes, failures, and what we learned from them
Stories
Case studies from recent work and stories from earlier years: what the problem was, what we built, what changed, and what we would tell you on a call.
For your business
Case study 2020
When paychecks depend on Excel formulas
A regulated payment's path from a spreadsheet to a dedicated system, with an audit trail and five times the throughput
An HR department calculated a regulated payment in one spreadsheet. What replaced it, what it changed, and what I'd do differently today.
ReadEarlier work 2017
Check, please
Thousands of payment notices with pre-filled checks, so the back office stopped fixing payments
Thousands of payment notices went out with a blank check attached, and some payers filled it in wrong. What changed, what didn't, and the lesson.
ReadEarlier work 2017
Current affairs
Eight meters logged every ten seconds, and a weekly report that gives the final consumption per client without the Excel magic
A facility billed its users for electricity based on logs too large for anybody to effectively work with. What replaced the Excel afternoons, why trust came fast, and the lesson.
ReadEarlier work 2015
Lost in translation
A project management system built in full and approved at every demo, when a to-do list was the need
Built in full, approved at every demo, and wrong at the end. What the client asked for, what they needed, why nobody noticed, and what I do differently.
ReadEarlier work 2014
In safe hands
A law firm's client deposits attached to the case, with the rules the system knew by heart
A law firm held clients' money in trust under strict rules, tracked on paper. What changed when the deposit's tracking became part of the case.
Read