We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order so long as items are unused, fully resalable and in their original packaging.

If your item is faulty please contact us and we’ll arrange for a replacement to be sent out to you as quickly as possible. But do not forget all these items are made to order unless they are in stock. Replacement of products will take 2 weeks to produce and delivery may take another week. When returning an item, please can you include a copy of your invoice along with a written reason for the return to help us improve our service. Postage of returns will be at your cost.

Please send returns to:
CraftoSphere Returns
139 The Heart
Walton-on-Thames,
Surrey KT12 1GA,
United Kingdom